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Support Procedure

We welcome your suggestions and comments to make our software better. We encourage you to use our support forum first so other users will benefit as well.

For General Sales and License Queries

  • Email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

For Technical Help

  • Support Forum
  • Email To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
  • Online Contact Form

While submitting a bug or problem please include the following to make it easier to solve the problem as soon as possible

  • Application Name
  • All the symptoms of the Problem
  • Exact steps required to reproduce it
  • Version number
  • Operation system version
  • Database version
  • Log files
  • Script
  • Sql script to create tables
  • Screenshots

We intend to resolve 90 percent of the reported problems with in 48 hours.

Most difficult issues or functionality extension are resolved with in one week

Support Team

Please Note:

  • Support forum has the highest priority
  • A lot of emails goes directly into spam folder
 

Testimonials

My boss told me to keep looking for a more expensive application, assuming Visual Importer ETL couldn't be very good because the price was just too low.  After testing several imports I convinced him that Visual Importer did everything we want so there was no need to pay for a more expensive solution.

Ron Bradshaw,
IT Reporting Manager,
ConAgra Foods / Lamb Weston

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