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 Support Procedure


We welcome your suggestions and comments to make our software better. We encourage you to use our support forum first so other users will benefit as well.

For General Sales and License Queries

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For Technical Help

Support Forum

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Online Contact Form

While submitting a bug or problem please include the following to make it easier to solve the problem as soon as possible

  • All the symptoms of the Problem
  • Exact steps required to reproduce it
  • Version number
  • Operation system version
  • Database version
  • Log files
  • Script
  • Sql script to create tables
  • Screenshots

We intend to resolve 90 percent of the reported problems with in 48 hours.

Most difficult issues or functionality extension are resolved with in one week

Support Team

 

What our customers say

Advanced ETL Processor's ability to validate and tranform data without actually loading it into the datawarehouse has saved us a lot of time.

We were able to see how data will look like, once it is transformed and which records would fail during data validation.

Antony Clark,

RBS